Every business owner can relate to sleepless nights. Restaurateurs are no different. We put our life and soul into running profitable venues that create a great experience for customers and a safe and happy workplace for staff.
Regardless of the lessons learned, I still find myself having sleepless nights worrying about my businesses. I still make mistakes and continue learning every day. Here are the top five things that keep me awake at night…
Number One – My team. I rely heavily on my team to realise my vision. It is my responsibility to recruit well, to train appropriately and to ensure that there are processes and systems in place to enable them to do their jobs so we can operate to the highest standard. This is not easy to achieve and there a number of factors that constantly challenge this. Turnover, small talent pools to recruit from and inability to be coached or to embrace change. This year we are heavily invested in training and setting up clear and easy to follow processes and systems. I lie awake at night thinking about how much needs to be done and what I can do better.
Number Two – Cash flow. I manage all the finances for our businesses including our cash flow. Its a never ending battle of prioritising where payments need to go, to ensuring that there is money in the bank to cover unseen costs. At this time of year, particularly with the hot weather, everything breaks down. We deal with constant breakages, equipment malfunctions and the biggest factor, rising costs. Every week I monitor our financial position and analyse our spending to see where we can improve or what we need to get better at. Regardless, I lie awake at night thinking about rising bills and how we can get better at this.
Number Three – Negative reviews. We understand that not everybody will like what we do. We get criticised all the time. People have an opinion on our staff, our food and on how we chose to operate our restaurants. Some criticism is very valuable and helps us think differently or how we can do better. Some is spiteful and untrue, but difficult to not take personally. When you put everything you have into creating something that is great, it is hard to not take all reviews personally. I still lie awake at night thinking about some of the feedback we get, particularly when I know it to be untrue or unfair.